We may request photos or video of the product as part of the process. If you receive a damaged or defective product, contact us, and we’ll do what we can to make it right. Once your order has been processed or shipped, we will be unable to process your cancellation and will at least have to charge you for shipping.If there’s an issue with your order or you’d like to make a return, contact us within 30 days of receiving your order and we’ll be happy to help. We strive to process orders as soon as possible despite, so it is of the utmost importance that if you think you made an error in your order that you contact us immediately.

Refunds can only be made to the original form of payment and cannot be made to alternate forms of payment. Non-returnable items:īlind bag/box items, download codes, the Sanshee Mystery Items, promotion/contest prizes, and other items as noted on their product page cannot be returned for refund or store credit. We ask all our international customers to be extra careful when placing their orders and entering their addresses. We generally do not provide exchanges for orders made outside of the US due to the high cost of shipping. Please refer to our sizing chart before purchasing your order to make sure your measurements are correct, but if you have an issue, please contact us and we’ll assist you in accordance with our exchange policy above. Refunds can only include the cost of the item we cannot refund you for shipping costs or customs fees. Returned items will need to be in the same condition you received them in and we ask that you cover the cost of postage to return them to us. If you made a mistake when creating your order, ordered the wrong size, put in the wrong address, or even just had a change of heart and want to return, contact us and we can help arrange an exchange, refund, or re-ship.

If there’s an issue with your order or you’d like to make a return, contact us within 30 days of receiving your order and we’ll be happy to help.

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