Go beyond the generic, “How are you?” and instead get more specific with a request like, “Name a high - and a low.” Doing these with a team can help surface how to help.

True empathy comes from a focus on epistemic interactions.

There are two kinds of curiosity, epistemic and perceptual.

Curiosity increases empathy - and empathy from leaders is a fabulous antidote to burnout.Plus, we detail how to avoid confirmation bias through generic interactions.

We discuss a few key questions leaders can ask to gain insight on how to help. In this conversation, Jennifer and I explore a few misconceptions about burnout - and also how curiosity and empathy can help to reduce it. She is the author of The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It*. She also sits on the Global Happiness Council.

Jennifer’s prior book, Unlocking Happiness at Work, received the distinguished UK Business Book of the Year Award. She is also a freelance writer whose articles have appeared in HuffPost, Forbes, the Society for Human Resource Management, Fortune, and Harvard Business Review. She is a nationally syndicated radio columnist, reporting on topics related to happiness and workplace well-being. Jennifer Moss is an award-winning journalist, author, and international public speaker.

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